Know Before You Go

Frequently Asked Questions

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Know What to Expect for Your Visit

The Zoo is open at 100 percent capacity, including all buildings. Masks are not required at the Zoo, including in indoor spaces. Anyone who wants to wear a mask is welcome to do so.

  • What's included with my admission price?

    Your admission includes full access to all exhibits at the Indianapolis Zoo and White River Gardens. This includes our keepers chats, demonstrations and presentations, like the daily Dolphin Presentation (pick up your free ticket at the Entry Plaza).

    You can also enjoy any of our public, non-fundraising events, like Zoopolis 500, summer concerts, ZooBoo and Christmas at the Zoo.

    Animal feedings and rides require an additional fee and can be added on to your Zoo experience individually or by purchasing the Total Advantage Package, which offers unlimited rides and feeds for the day. Concessions must also be purchased separately.

  • How much does parking cost?

    Parking at the Zoo is on a first-come, first-served basis. Members park for free and non-members park for $8. Large vehicles are $16. For complete details on parking at the Zoo click here.

    On busy days, additional parking may be available at the Zoo’s new south lot off Harding Street with shuttle service to the entrance of the Zoo. During Christmas at the Zoo, to ease the backup, you may be directed to the South Lot and ride a free shuttle to the Zoo.

    We recommend that guests stow items out of sight and lock vehicles at all times. The Zoo is not responsible for lost or stolen items.

  • What if something comes up and I can't visit for the day I bought my ticket?

    Tickets are generally only good for the day printed on the ticket. Our guest services office will work with guests on an individual basis and in most circumstances, guests will have up to one year to trade-in their ticket for a ticket good for an equal or lower-priced day. If guests wish to visit on a day where the admission price is higher than the ticket they purchased, they will receive credit toward the higher price ticket. In keeping with our current policies no refunds will be given. The policy of no refunds includes no refunds of the difference between cost of a ticket purchased and the cost on the day the ticket is used.

  • Do I receive a discount?

    Military Discounts

    To honor our men and women in service, all current and former members of the military are admitted free on Memorial Day and Veterans Day. Plus, all non-military family members receive a $2 discount on day-of, on-site ticket purchases on these holidays. The rest of the year, the Zoo offers a $2 discount to all current and former members of the military, good for the purchase of up to four day-of, on-site tickets per visit. Please bring a form of military ID with you to receive the discounts.

    AAA Discounts

    We offer a $2 discount to AAA members, good for up to four on-site, day-of ticket purchases per visit. Please present your valid AAA card when you purchase your tickets at the gate.

    AZA Zoo Member Discounts

    We offer a $2 discount to members of other Association of Zoos and Aquarium accredited institutions good for up to four on-site, day-of ticket purchases per visit. Please present your valid membership ID when you purchase tickets at the gate.

  • Is the Zoo closed on any special days?

    The Zoo is closed the second Friday in June for Zoobilation, which is our largest single-day fundraiser. During the winter, we reduce our hours but try to remain open as often as possible.

    We are closed for Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. We are also closed Mondays and Tuesdays in January and February. During the warmer months, the Zoo is open daily, including Memorial Day, Fourth of July and Labor Day.

  • Can I bring a cooler/food and beverages into the Zoo?

    For health and safety reasons, guests must leave all coolers in their vehicles. Drinks with disposable lids and straws are not permitted. Guests can carry in reusable containers with beverages and child-size snack items. Water fountains are available throughout the Zoo and bottle filling stations can be found near the restrooms in the Dolphin Pavilion, Oceans, Plains, Café on the Commons and Westside Café.

  • Do you rent strollers/wheelchairs/electric carts?

    For a small fee, you can rent single strollers, double strollers and electric carts for the day. These items are available first-come, first-serve, and we do not take reservations. The rental area is located just inside the gate. Find more information on rentals.

  • Are the Zoo and Gardens accessible to people with disabilities?

    The Indianapolis Zoo and White River Gardens are fully ADA accessible. For further details please visit our Guest Services page here.

  • Can we bring our pet with us to the Zoo?

    To ensure the health and safety of the Zoo’s animals, only service animals are permitted on Zoo grounds. Service animals consistent with applicable laws and regulations are welcome. Therapy or emotional support animals are not permitted in the Zoo.

  • Are all animals on exhibit at all times?

    On any given day, our keepers do their best to have as many of our animals out as possible. Animals are often rotated indoors and out as well as to different exhibit spaces throughout the day, so if you don’t see your favorite animal out at a particular time, you might check back later in the day.

    However, there are reasons, like weather conditions, routine health checks or exhibit maintenance, that animals sometimes have to go off exhibit. The number of animals on exhibit is also subject to change based on the season.

  • What does my admission pay for?

    The Indianapolis Zoo is the largest zoo in the United States to receive no direct annual tax supported revenue. We rely on several sources of income and funds to support our renowned animal conservation mission, such as revenue from admissions, memberships, donations, grants, and fundraising events. As a 501(c)(3) non-profit, be assured that your money is going to support a great cause!

  • I'm planning to stay overnight in Indianapolis. What hotels are nearby?

    There are plenty of great hotels in the area. We partner with many area hotels to offer packages that include discounts on Zoo admission tickets.

    Depending on how long you plan to stay, we also offer a Family Fun Adventure Package that includes four tickets to the Zoo, four tickets to the Children’s Museum of Indianapolis and an overnight stay at a participating hotel — all at incredible discounted prices.

  • Is there any special combo ticket deal?

    The Indy Attraction Pass provides discounted access to five of the city’s top cultural institutions including Conner Prairie, the Eiteljorg Museum, the Indiana State Museum, the Indianapolis Zoo and The Children’s Museum of Indianapolis. The mobile pass comes in two options, the 1-Day Attraction Pass and the 3-Day Attraction Pass, saving a visitor up to 50-percent off collective admission. For more info or to purchase a pass, go to www.visitindy.com/attraction-pass.

Policies and Procedures

For the safety of our animals, guests and staff, all visitors must adhere to the following policies and procedures.

  • Health and Safety

    Guests must remain on public pathways at all times. Children under the age of 16 need to be accompanied by an adult.

    Prohibited at the Zoo: smoking (including vapor cigarettes), weapons, recreational equipment, outside food or beverages.

    In order to not scare our younger guests, adults in full face paint or masks are not allowed. Anyone over the age of 12 will be asked to remove face paint before entering the Zoo.

    We respectfully ask that guests use modesty with regard to your wardrobe. All visitors must wear a shirt, pants and shoes. Clothing that includes offensive/vulgar language or graphics is not permitted.

  • Refunds

    All tickets are non-refundable, non-exchangeable, and non-replaceable if lost or stolen. All online ticket purchases are final and no online refunds will be offered. Unauthorized resale of tickets is prohibited.

    For more information, call Guest Services at 317-630-2035.

  • Use of Likeness

    All ticket holders agree to allow their likeness to be recorded and used by the Zoo and its affiliates in photos/video.