Guest Services

Zoo Amenities

Special amenities are available to help make your visit more enjoyable.

Emergency and Security Services

Members of the Zoo’s Security staff are trained as First Responders for emergency medical situations.

Should you have an emergency while on Zoo grounds, please go to the Entry Plaza, the first aid station located near the Carousel or ask any staff member for help. In case of dangerous weather, the Zoo’s indoor exhibit buildings are designated safe areas.

Nursing Moms Nest — New Location

The new Nursing Moms Nest offers privacy for new moms who are pumping or breastfeeding. Now in a new location inside the Simon Skjodt International Orangutan Center, the Mamava Lactation Suite includes comfortable seating, a fold-down table and outlets for your convenience. The code to open the door is located on the outside of the Mamava and the door locks from the inside for privacy. Moms can also open the door through the Mamava App.

Download the Mamava App for additional features.

Innovative Diaper Changing Table to Keep Baby Safe!

The Zoo has the world’s first and only self-sanitizing diaper changing table named Pluie. Pluie is powered by a patented UV-C light system that damages 99.99% of germs, bacteria and viruses* within one minute after every use. All you do is place your child on the comfortable cushion and hang a bag on the side handles. When finished changing your child, close the table and the sanitization cycle will safely begin!

*Verified by a third-party laboratory that conducted microbial efficacy testing using E. Coli.

www.hellopluie.com

Rentals

Rental equipment is available on a first-come, first-serve basis.

The rental counter is located across from the oceans building in the Entry Plaza.

Strollers (single)	$8.75
Strollers (double)	$11.75
Wheelchairs	$10
Electric Cart	$25

All animal exhibits and buildings have available ramps.
All public restrooms are handicap accessible. A family restroom is also available behind Café on the Commons.
All buildings have at least one entrance and exit with automatic doors.
Tables with wheelchair access area available at the various food venues.
White River Gardens has an elevator in the Hilbert Conservatory for access to the second level mezzanine. A wheelchair lift is also available for access to the Hulman Riverhouse.
Wheelchair seating is available in the Ascension St. Vincent Dolphin Pavilion. Please check with an attendant if you need assistance.
Wheelchairs and electric scooters are available for rent.

Handicap parking is available for both cars and vans in front of the Admissions building.

Service animals consistent with applicable laws and regulations are welcome. Therapy or emotional support animals are not permitted in the Zoo.
For the health and safety of our visitors, staff, volunteers, Zoo animals and visiting service animals, please adhere to the following guidelines:
- Service animals must be harnessed, leashed or tethered.
- The care and supervision of the service animal is the sole responsibility of the owner.
- Any service animal whose behavior poses a direct threat to the health or safety of others can be asked to leave the Zoo.
- The owner is responsible for the removal of any animal waste.
- If a Zoo animal shows aggression or fear toward a service animal, creating a direct threat to the health or safety of others, the service animal will be removed from the immediate area.
- An animal whose behavior (e.g. barking) fundamentally alters or disrupts presentations will be removed from the immediate area.
- The aviaries are restricted with respect to service animals; staff members are available to assist a guest in visiting the aviaries or to watch the service animal while the guest is in the aviaries.

Assistive hearing devices are available for the dolphin presentation.
Scripts for the animal chats are available.
ASL interpreters are available with advance notice.

The Carousel and Skyline are wheelchair accessible.
Guests must be able to transfer from chair to seat to ride the Kōmbo Family Coaster and White River Junction Train
One or more of the guests must be able to physically assist the pass holder on and off the ride.
Only one ride time can be obtained at a time.
For guests needing special accommodations please request to speak to a Rides Supervisor.

Licensed Personal Care Attendants (PCAs) are admitted free of charge with a paying guest. The PCA can accompany the guest on rides free of charge.

Learn More About the Sensory Experience of Being in Nature

Plan For Your Zoo Visit

An online Visual Resource Guide is available to help individuals and families experience the Zoo before their visit.

View Our Resource Guide

Art at the Zoo

Enhance your Zoo visit with art created especially for you by Kaman’s Art Shoppes, Inc., the Zoo’s official art concessionaire. Whether you want to bring out the animal or take home a one-of-a-kind souvenir, Kaman’s artists will create the perfect artistic expression! With multiple kiosks located throughout the Zoo, guests can choose from a variety of services:

Photography
Face painting
Caricatures
Glitter tattoos

Photography at the Zoo

Guests are encouraged to take photos and videos for personal use.

When photographing, please be courteous and allow other guests to enjoy exhibits as well. Tripods, lighting equipment and other items that might obstruct access or view of exhibits are prohibited. The Zoo and Gardens are available for private photography sessions for engagement and wedding, senior class portraits, prom and other special occasions. Sessions must be scheduled at least two weeks in advance and professional photographers must adhere to the Zoo’s photography guidelines. For more information or to schedule a private session please visit our weddings and receptions page.