Guest Services
making your visit more enjoyable

Guest Services

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Zoo Amenities

Special amenities are available to guests every day to help make your visit more enjoyable.

Emergency and Security Services

Members of the Zoo’s Security staff are trained as First Responders for emergency medical situations.

Should you have an emergency while on Zoo grounds, please go to the Entry Plaza, the first aid station located near the Carousel or ask any staff member for help. In case of dangerous weather, the Zoo’s indoor exhibit buildings are designated safe areas.

Services for People with Disabilities

The Indianapolis Zoo and White River Gardens are handicap accessible with wheelchair ramps located at all of our exhibits.

Wheelchair seating is also available in the St. Vincent Dolphin Pavilion. Please check with an attendant if you need assistance. Handicap parking is available for both cars and vans. Service animals are welcome.


Rental equipment is available on a first-come, first-serve basis.

The rental counter is located across from the oceans building in the Entry Plaza.

Strollers (single)


Strollers (double)




Electric Cart

Enjoy a creative and colorful shopping experience.
Visit our gift stores online.

The Indianapolis Zoo's gift shops are full of fun gift ideas. Unique clothing, toys, jewelry and much more are available at the Zoo and online.

Nursing Moms Nest

The Nursing Moms Nest presented by Riley Children’s at Indiana University Health offers a quiet place for moms to care for and breastfeed their babies in privacy. Tucked away in Flights of Fancy, this beautifully designed space includes three comfortable nursing rooms, a changing station and wash area, and an activity area where older children can sit and play while mom is breastfeeding nearby.

Art at the Zoo

Enhance your Zoo visit with art created especially for you by Kaman’s Art Shoppes, Inc., the Zoo’s official art concessionaire. Whether you want to bring out the animal or take home a one-of-a-kind souvenir, Kaman’s artists will create the perfect artistic expression! With multiple kiosks located throughout the Zoo, guests can choose from a variety of services:

  • Photography
  • Handimals
  • Face painting
  • Caricatures
  • Airbrush and glitter tattoos

Photography at the Zoo

Guests are encouraged to take photos and videos for private use.

When photographing, please be courteous and allow other guests to enjoy exhibits as well. Tripods, lighting equipment and other items that might obstruct access or view of exhibits are prohibited. The Zoo and Gardens are available for private photography sessions for engagement and wedding, senior class portraits, prom and other special occasions. Sessions must be scheduled at least two weeks in advance and professional photographers must adhere to the Zoo’s photography guidelines. For more information or to schedule a private session please visit our weddings and receptions page.

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