FAQ

​What's included with my admission price?

Your admission includes full access to the Indianapolis Zoo and White River Gardens. This includes our keepers chats, demonstrations and shows, like the daily Coca Cola Dolphin Adventure Shows (requires a free ticket that you can get at the gate). [more…] 

You can also enjoy the Kroger Splash Park and Family Fitness Park presented by Community Health Network. Any public, non-fundraising events held at the Zoo, like Zoopolis 500, summer concerts, ZooBoo and Christmas at the Zoo, are also included. Not included with your admission would be things like animal feedings, rides and Zooper Challenge™ but can be added by purchasing the Total Advantage Package. Concessions and admission to fundraising events like Zoobilation are also not included with general admission.[close]​​

What does my admission fee pay for?

The Indianapolis Zoo is the largest zoo in the United States to receive no direct annual tax supported revenue. We rely on several sources of income and funds to support our renowned animal conservation mission, such as revenue from admissions, memberships, donations, grants, and fundraising events. As a 501(c)(3) non-profit, be assured that your money is going to support a great cause!

Where and what is White River Gardens?

White River Gardens is a botanic garden that is part of the Indianapolis Zoo and included with regular Zoo admission. It is located adjacent to the Zoo and shares the same entrance and parking lot. The Gardens features three acres of beautiful outdoor gardens as well as the Hilbert Conservatory to both enjoy and inspire gardeners with ideas.

When are special times the Zoo is closed?

The Zoo is closed the day of Zoobilation – our largest single-day fundraiser – which is always the second Friday in June. When the weather gets cooler, we reduce our hours but try to remain open as often as possible. We are closed Mondays and Tuesdays Nov.-Feb. as well as for Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. During the warmer months, the Zoo is open daily, including Memorial Day, Fourth of July and Labor Day. More detailed information is located at Plan Your Visit.

I'm a member at another zoo. Do I get in for free?

While we cannot honor memberships with other zoos and attractions, we offer a $2 discount to members of other Association of Zoos and Aquarium accredited institutions for up to four (4) on-site, day-of ticket purchases per visit. Please present your valid membership ID when you purchase your tickets at the gate.

Can I bring a cooler/food and beverages into the Zoo?

For health and safety reasons, we do not allow coolers to be carried into the Zoo. We also don't allow food, or drinks with disposable lids and straws. You can carry in reusable water bottles and we do sell refillable cups that you can bring back and use multiple times for a small fee.

Can we leave to eat lunch and then return?

Zoo admission is good for a full day, and you are more than welcome to go out of the Zoo to eat. Many of our guests simply leave food items in their vehicles to retrieve quickly at lunch time then return to the Zoo after they've eaten. You just need to get your hand stamped as you exit or save your receipt to re-enter when you're ready. We have multiple picnic areas in the Zoo's Entry Plaza where you can bring snacks or a lunch to enjoy. Picnic table seating is first-come, first-serve.

Do you rent strollers/wheelchairs/electric carts?

For a small fee, you can rent single strollers, double strollers and electric carts for the day. These items are available first-come,
​first-serve, and we do not take reservations. The rental area is located just inside the gate. Find more information on rentals.

Are the Zoo and Gardens accessible to people with disabilities?

The Indianapolis Zoo is fully wheelchair accessible. Ramps are available at all our attractions. In addition to ramps at White River Gardens, including the Schaefer Rotunda, an elevator is located near the steps to the Hulman Riverhouse that takes visitors up to the mezzanine level in the Hilbert Conservatory. Find more information about services for people with disabilities.

Are all animals on exhibit at all times?

The majority of animals will be out on a given day. Because we are dealing with animals whose schedules can change daily, we cannot guarantee that any particular animal will be on exhibit when guests arrive. Animals sometimes have to go off exhibit for routine health checks or when their enclosures are undergoing maintenance. The number of animals on exhibit is also subject to change based on the season. However, our keepers do their best to have the animals out on exhibit as much as possible, including rotating animals in and out throughout the day.

Can we bring our dog with us to the Zoo?

To ensure the health and safety of our animals, pets are not allowed on Zoo grounds. We do make an exception for service animals.

I'm planning to stay overnight in Indianapolis. What hotels are nearby?

There are plenty of great hotels in the area. We partner with many hotels to offer packages that include discounts on Zoo admission tickets. Depending on how long you plan to stay, we also offer a Family Fun Adventure Package​ that includes four tickets to the Zoo, four tickets to the Children's Museum of Indianapolis and an overnight stay at a participating hotel. Find more information about hotel accommodations.​​