Frequently Asked Questions

​What's included with my admission price?

Your admission includes full access to the Indianapolis Zoo and White River Gardens. This includes our keepers chats, demonstrations and presentations, like the daily Dolphin Presentation (pick up your free ticket at the Entry Plaza). [more…] ​​

You can also enjoy any of our public, non-fundraising events, like Zoopolis 500, summer concerts, ZooBoo and Christmas at the Zoo. Animal feedings and rides are not inclued with admission but can be added on to your Zoo experience individually or by purchasing the Total Advantage Package. Concessions are also not included with general admission.[close]​​

Where and what is White River Gardens?

White River Gardens is a botanic garden that is part of the Indianapolis Zoo and included with regular Zoo admission. It is located adjacent to the Zoo and shares the same entrance and parking lot. The Gardens features 3 acres of beautiful outdoor gardens as well as the Hilbert Conservatory to both enjoy and inspire gardeners with ideas.

Is the Zoo closed on any special days?

The Zoo is closed the second Friday in June for Zoobilation, which is our largest single-day fundraiser. During the winter​, we reduce our hours but try to remain open as often as possible. [more ...]

We are closed Mondays and Tuesdays Novemver-February as well as for Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. During the warmer months, the Zoo is open daily, including Memorial Day, Fourth of July and Labor Day. More detailed information is located at Plan Your Visit. [close]

I'm a member at another zoo. Do I receive a discount?

We offer a $2 discount to members of other Association of Zoos and Aquarium accredited institutions for up to four ​​on-site, day-of ticket purchases per visit. Please present your valid membership ID when you purchase your tickets at the gate.

Can I bring a cooler/food and beverages into the Zoo?

For health and safety reasons, guests must leave all coolers in their vehicles. Drinks with disposable lids and straws are not permitted. Guests can carry in beverages and small snack items in reusable containers. ​Refillable cups that can be use multiple times are available for purchase.

Can we leave to eat lunch and then return?

Zoo admission is good for a full day, and you are welcome to go out of the Zoo to eat. Many of our guests simply leave food items in their vehicles to retrieve quickly at lunch time then return to the Zoo after they've eaten. You just need to get your hand stamped as you exit or save your receipt to re-enter when you're ready. We have multiple picnic areas in the Zoo's Entry Plaza where you can bring snacks or a lunch to enjoy. Picnic table seating is first-come, first-serve.

Do you rent strollers/wheelchairs/electric carts?

For a small fee, you can rent single strollers, double strollers and electric carts for the day. These items are available first-come,
​first-serve, and we do not take reservations. The rental area is located just inside the gate. Find more information on rentals.

Are the Zoo and Gardens accessible to people with disabilities?

The Zoo is fully ADA accessible. Ramps are available at all our exhibits. Additionally, an elevator is located in White River Gardens near the steps to the Hulman Riverhouse that takes visitors up to the mezzanine level in the Hilbert Conservatory. Find more information about services for people with disabilities.

Are all animals on exhibit at all times?

On any given day, our keepers do their best to have as many of our animals out as possible. Animals are often rotated indoors and out as well as to different exhibit spaces throughout the day, so if you don't see your favorite animal out at a particular time, you might check back later in the day. [more ...]

However, there are reasons, like weather conditions, routine health checks or exhibit maintenance, that animals sometimes have to go off exhibit. The number of animals on exhibit is also subject to change based on the season. [close]

Can we bring our pet with us to the Zoo?

To ensure the health and safety of the Zoo's animals, only service animals are permitted on Zoo grounds.

I'm planning to stay overnight in Indianapolis. What hotels are nearby?

There are plenty of great hotels in the area. We partner with many area hotels to offer packages that include discounts on Zoo admission tickets. [more ...]

Depending on how long you plan to stay, we also offer a Family Fun Adventure Package​ that includes four tickets to the Zoo, four tickets to the Children's Museum of Indianapolis and an overnight stay at a participating hotel — all at incredible discounted prices. [close]