Indianapolis Zoo Policies

​​​The Indianapolis Zoological Society, Inc. ("we" or "us") is a privately owned, nonprofit organization and our mission is to empower people and communiteis, both locally and globally, to advance animal conservation. For the safety of our animals, guests and staff, all visitors must adhere to the following policies and procedures.

Health and Safety 

Guests must remain on public pathways at all times.

Prohibited at the Zoo: smoking (including vapor cigarettes),weapons, recreational equipment, outside food or beverages.​

Refunds

All tickets are non-refundable, non-exchangeable, and non-replaceable if lost or stolen. All online ticket purchases are final and no online refunds will be offered. Unauthorized resale of tickets is prohibited. 

For more information, call Guest Services at 317-630-2035.

Use of Likeness

All ticketholders agree to allow their likeness to be recorded and used by the Zoo and its affiliates in photos/video.​

General Online Privacy Statement

We are dedicated to the fundamentals of protecting consumer privacy on the Internet while fulfilling our mission to empower people and communities, both locally and globally, to advance animal conservation.

We have created this privacy statement (this "Statement") to notify you how we treat personally identifiable information and other information that we collect and store. These guidelines apply to information collected by INDIANAPOLISZOO.COM, INDIANAPOLISPRIZE.ORG and AZYANDFRIENDS.COM (the "Sites") and do not protect information you post to public areas on the Sites. These guidelines are not a contract between you and us, and these guidelines impose no duties on us not imposed by state or federal law.

The Sites are owned and operated by us. 

Privacy Statement effective date: Nov. 30, 2011.​

Security and Privacy

The Sites use security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our data center.

Subject to the exceptions described below, we will never share, sell, or rent individual personal information to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information. [close]

Gathering and Use of Information

We collect personal information from our visitors only on a voluntary basis. We do not require this information for customers to obtain access to our Sites. However, in order to participate in some of the programs offered on the Sites (including sweepstakes or contests, voting and polling activities, and other interactive areas of the Sites) you may be asked to voluntarily provide your name, billing address, shipping address, phone number, credit card number, email address and/or other personally identifiable information ("Personal Information"). Occasionally, we may also ask for Personal Information for our own internal marketing use. You may provide this information on a voluntary basis. We will never ask you for your Social Security Number, sex, race, national origin or disability. By using the Sites and providing us with your Personal Information, you consent to our use of such information as described in this Statement.  You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain services.  We or our business partners may also collect information that is anonymous, such as your IP number (a number used to identify your computer on the Internet) or the type of browser you are using ("Anonymous Information"), through the use of cookies or by other means.  Anonymous Information is purely statistical in nature and cannot be tied to you. We hope that, by using Anonymous Information, we can update the Sites to make them more useful to you and other users. We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation, including use for industry reporting purposes. The Sites may combine information that you voluntarily give us with information provided by third parties and affiliates.

We may use your Personal Information for the following purposes: to process your registration or orders; to administer your account; to administer and improve the Sites and related services; to notify you of our or third party products, services, promotional events or special offers that maybe of interest to you; to provide Internet security; and to meet legal requirements. We may work with our business partners who may perform certain functions on our behalf, such as fulfilling orders, sending email messages, managing data, processing credit card payments or providing customer service. These business partners have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Other than for the specific purposes set forth in this Statement, we will not disclose your Personal Information unless we obtain your prior consent or are legally required to do so. We may use third party advertising companies and/or content licensors to place ads on the Site and to place our ads on other web sites.  These companies may use Anonymous Information about your visits to this and other web sites to provide advertisements on the Sites and other sites about goods and services that may be of interest to you. If we are involved in the sale of a substantial portion of our business assets, Anonymous or Personal Information may be among the transferred assets. [close]

Communications With Us

The Sites may have features where you can submit information to us. Such submissions may be made public. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better. When you send an email or submit information to us through the Sites, you are communicating with us electronically.  You thereby consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Sites. All agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. [close]

Communications From Us: Service Updates, Special Offers

We offer you the option to receive information about our organization, related products, services and special events via our promotional newsletter.  Only those people who ask to be added to our promotional newsletter list or who ask for information from us will receive e-mail communications from us. We also offer an "Opt-out or Unsubscribe" feature that allows you, at any time, to have us discontinue e-mail communications. We may also communicate with you to provide requested services and for account-related issues via e-mail, phone or regular mail. [close]

Automatic Data Collection

The Sites have features that automatically collect information from you to deliver content specific to your interests, to honor your preferences, and to diagnose problems. This information assists us in creating sites that will serve the needs of our users. We use "cookies," a piece of data stored on your hard drive containing information about you.  Cookies benefit you by requiring login only once, thereby saving time while on the Sites. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties. We also do not contact you. Cookies allow us to customize your user interface to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you may not be able to utilize some features of the Sites. 

Some of our publishers or sponsors may use cookies on the Site in announcements. However, we have no access to or control over these publishers' or sponsors' cookies; we urge you to read their privacy policies for information. [close]

Links to Third-Party Websites

To better serve you, we may provide you with external links to other sites which we believe can offer you useful information and services.  Any external Web sites to which we provide links are subject to their own privacy guidelines, and you will need to review those guidelines.  We have no control over or responsibility for the privacy practices of any external sites.  Additionally, we use third-party technology to serve advertisements to you and allow third parties to access their own cookies on your computer. Use of cookies by third parties is subject to their own privacy guidelines and not this Statement. [close]

Privacy of Children

We encourage parents and guardians to be aware of and participate in their children's online activities. We strictly adhere to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.  If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without the parent or guardian's consent, that parent or guardian should contact us at privacy@indyzoo.com. If we determine that we have unknowingly collected personal information of children under the age of 13, we will immediately delete such information and any accounts believed to be held by children under 13.

To report use by a child under age 13, please contact us at the e-mail address listed above, and include the following information: ​

• Name of the child you are reporting;
• The child's username or alias he or she is using; 
• E-mail address used by the child; 
• Actual age of the child; 
• Your relationship to the child; 
• Your basis for making the report. ​​

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​Log Files

The Indianapolis Zoological Society, Inc. uses standard website server log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Sites, track aggregate user's movement, and gather broad demographic information for analytical use. [close]

How Collected Information is Protected

We use state-of-the-art technology to protect your data from unauthorized third parties. Currently, we use Secure Socket Layer (SSL) software to protect your personal data.  SSL encrypts personal information as it is transmitted over the Internet.  We use firewalls between our internal network and the Web to allow only clearly defined traffic to access specific services. The Sites are registered with a site identification authority that enables your browser to confirm our identity before you send any information. During the registration process, we use a server ID (or a digital certificate) together with industry-standard 128-bit SSL encryption to protect sensitive Member information, if any, during both transmission and storage. You can confirm the presence of security measures when transmitting data through your security-enabled browser by looking for:  A URL beginning with "https://" rather than "http://".  If you're using Microsoft Internet Explorer® or Mozilla Firefox®, a closed lock icon at the bottom of the browser window. [close]

Changes and Updates to the Privacy Guidelines

The Sites' content and features may be updated, revised, modified and supplemented. We reserve the right to change the information, features, products, promotions, disclosures and disclaimers at any time. Changes to these privacy guidelines will be posted on the Sites. Please check this Statement periodically for changes. At the end of this document we indicate the date of an update. The continued use of the Site(s) following the posting of changes to this Statement will mean you accept those changes. If there is a material change in our data collection, use or disclosure, we will ask you to provide a new consent to continue to participate in our programs if this updated consent is provided. [close]

Your California Privacy Rights

Beginning Jan. 1, 2005, California law permits individuals who are California residents to request once in any calendar year certain information regarding our disclosure of Personal Information to third parties for marketing purposes. To make such a request, please contact us by email at privacy@indyzoo.com, or write to us at: Indianapolis Zoological Society, Privacy Inquiries, 1200 West Washington Street, Indianapolis, Indiana 46222. [close]

Inquiries

Any inquiries about these policies should be directed to: 

Indianapolis Zoological Society, Inc.
Policy Inquiries
1200 West Washington Street
Indianapolis, IN 46222​