2020 Reopening
Plan ahead to ensure a safe and fun Zoo visit!

We Are Open!

Reserve Your Entry Time
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We want you to enjoy a safe Zoo visit
Know Before You Go
  • All guests and members must obtain a timed-entry ticket in advance through our online reservation system. Tickets are free for members. The timed ticket is for your entry. Once you’ve arrived, you’re free to enjoy the Zoo at your own pace.
  • Can’t come on the day you have reserved? No problem. To change your reservation, call 317-630-2001 or email guestservices@indyzoo.com.
  • All visitors, including children under age 2, need a timed-entry ticket. Members must reserve a spot in advance for guests included in their memberships. We are unable to accommodate extra discount ticket purchases for members at this time.
  • Everyone must have a mask upon entering the Zoo. Visitors are required to wear a face covering inside all buildings including restrooms. In addition, the Zoo will require masks to enter aviaries, participate in interactions at Tembo Camp, Giraffe Feeds, Flamingo Feeds and Flamingo Mingle as social distancing is not possible at these activities. Masks must be worn in outdoor areas where social distancing of 6 feet is not possible. Children under age 3 as well as guests with a medical condition that prevents them from wearing a facial covering are not required to wear a mask. Here’s a health and safety guide on masks from our partners at Ascension St. Vincent.
  • Guests are urged to take their temperatures and perform health checks on their entire party before coming to the Zoo. If a guest exhibits any flu/cold-like symptoms or has a temperature of 100.4 or above, we request they remain at home.
  • Credit and debit cards are preferred; cash is also accepted, but only at certain locations.
  • The Zoo is totally compliant with the most up-to-date safety guidelines from the state and city.

See more specific guidelines below to keep us all safe and healthy.

We've created the following guidelines with guidance from the Governor’s Office and the Indiana State Department of Health.

Timed-Entry Tickets

All guests and members expecting to visit will need to obtain a timed-entry ticket in advance through our online reservation system. Tickets are free for members.

The timed ticket is for your entry into the Zoo. Please arrive at the time on your ticket and wait in or near your vehicle until your exact entry time. This is to ensure we can get everyone through the entry gates safely. Once you’ve arrived at your reserved time, you’re free to enjoy the Zoo at your own pace.

Can’t come on the day you have reserved? No problem. To change your reservation,  just call 317-630-2001 or email guestservices@indyzoo.com.

Everyone in the group, including children under age 2, will need a timed-entry ticket. Members must reserve a spot ahead of time for any guests included in their memberships – we are not able to accommodate additional discount ticket purchases for members at this time.

Members will also need to reserve a spot ahead of time for any guests included in their memberships. We are not able to accommodate additional discount ticket purchases for members. Please arrive at the time on your ticket and wait in or near your vehicle until your exact entry time. This is to ensure we can get everyone through the entry gates safely.

Dolphin Presentations

Audience sizes will be limited inside the Ascension St. Vincent Dolphin Pavilion to ensure our guests can practice social distancing. If you want to attend a dolphin presentation, ask for a ticket at the gate.

Face Masks

We want you to be safe, so our staff will wear masks and we have some new guidelines on visitors wearing masks at the Zoo.

In following Mayor Joe Hogsett’s guidelines, guests and members must have a mask with them upon entering the Zoo. Visitors are required to wear a face covering to enter all buildings including restrooms. In addition, the Zoo will require masks to enter the aviaries, participate in interactions at Tembo Camp, Giraffe Feeds, Flamingo Feeds and Flamingo Mingle as social distancing is not possible at these activities. Masks are required to be worn in outdoor areas where social distancing of 6 feet is not possible.

Children under age 3 as well as guests with a medical condition that prevents them from wearing a facial covering are not required to wear a mask.

Masks are available for purchase at the front gate for $1. See this helpful guide on safety and proper mask-wearing tips from our partners at Ascension St. Vincent.

Purchases at the Zoo

Credit and debit cards are preferred for transactions. Cash is also accepted at certain locations, including the parking booths, Entry Plaza, ticket kiosks and Dippin’ Dots.

Food and Beverage Service

Café on the Commons is open now, and masks are required for service. To maintain social distancing, please look for signs marking one-way entrance and exit. Additionally, food service is available at Nana’s Kitchen, located on the main pathway near Flights of Fancy. Wrapped individual cutlery and condiments will be provided.

Water fountains will be turned off, but the Zoo will have water bottle filling stations available inside the Oceans building and Ascension St. Vincent Dolphin Gallery. Please bring your own reusable water bottle.

Picnic tables are located outside the Zoo and families can enjoy bringing their lunch to eat outside either before entering the Zoo or after.

Social Distancing and One-Way Paths

Groups of visitors will be expected to follow the 6 feet of social distancing guidance. You’ll see clear markings on the ground throughout the Zoo to help with proper social distancing between groups. Indoor exhibits will offer one-way traffic only with each area monitored and limitations of how many guests can be in the space at one time.

Limited Capacity

The Zoo sits on 64 acres of outdoor space. We will follow the capacity and safety guidelines created by the state. We’ll also electronically monitor in real time the number of guests in spaces like White River Gardens, Oceans and the Simon Skjodt International Orangutan Center.

Additional Cleaning

The Zoo will be sanitized and disinfected daily. A specially trained cleaning crew will conduct continuous rounds of disinfecting all high contact areas like restrooms, trash cans, picnic tables and handrails. The use of Virex, which is a one-step, quaternary-based disinfectant cleaner, will be used to clean and disinfect. We’ve also added more hand sanitizer stations throughout the Zoo.

What’s Closed

Playgrounds and overnight visits are closed for now.

Health Checks

Zoo guests are urged to take their temperatures and perform health checks on their entire party before coming to the Zoo. If a guest is exhibiting any flu or cold-like symptoms or a temperature of 100.4 or higher, we request them to remain at home. Zoo staff and volunteers will be monitored daily for temperature.

 

Plan ahead for your Zoo visit!

All guests and members are required to have a timed ticket for entry.