Here are some things to know before your visit:
See more specific guidelines below to keep us all safe and healthy.
All guests and members expecting to visit will need to obtain a timed-entry ticket in advance through our online reservation system. Tickets are free for members.
The timed ticket is for your entry into the Zoo. Please arrive at the time on your ticket and wait in or near your vehicle until your exact entry time. This is to ensure we can get everyone through the entry gates safely. Once you’ve arrived at your reserved time, you’re free to enjoy the Zoo at your own pace.
Everyone in the group, including children under age 2, will need a timed-entry ticket. Members must reserve a spot ahead of time for any guests included in their memberships – we are not able to accommodate additional discount ticket purchases for members at this time.
Members will also need to reserve a spot ahead of time for any guests included in their memberships. We are not able to accommodate additional discount ticket purchases for members. Please arrive at the time on your ticket and wait in or near your vehicle until your exact entry time. This is to ensure we can get everyone through the entry gates safely.
Audience sizes will be limited inside the Ascension St. Vincent Dolphin Pavilion to ensure our guests can practice social distancing. If you want to attend a dolphin presentation, ask for a ticket at the gate.
We want you to be safe, and that means we’re strongly encouraging wearing masks. Our staff will wear masks and we hope you do too.
All transactions at the Zoo are cashless for now.
While our indoor Café on the Commons is closed, a limited menu food service is available at Nana’s Kitchen, located on the main pathway near Flights of Fancy. Wrapped individual cutlery and condiments will be provided.
Water fountains will be turned off, but the Zoo will have water bottle filling stations available inside the Oceans building and Ascension St. Vincent Dolphin Gallery. Please bring your own reusable water bottle.
Picnic tables are located outside the Zoo and families can enjoy bringing their lunch to eat outside either before entering the Zoo or after.
Groups of visitors will be expected to follow the six feet of social distancing guidance. You’ll see clear markings on the ground throughout the Zoo to help with proper social distancing between groups. Indoor exhibits will offer one-way traffic only with each area monitored and limitations of how many guests can be in the space at one time.
The Zoo sits on 64 acres of outdoor space. We will follow the capacity and safety guidelines created by the state. We’ll also electronically monitor in real time the number of guests in spaces like White River Gardens, Oceans and the Simon Skjodt International Orangutan Center.
The Zoo will be sanitized and disinfected daily. A specially trained cleaning crew will conduct continuous rounds of disinfecting all high contact areas like restrooms, trash cans, picnic tables and handrails. The use of Virex, which is a one-step, quaternary-based disinfectant cleaner, will be used to clean and disinfect. We’ve also added more hand sanitizer stations throughout the Zoo.
Playgrounds, rides and overnight visits will be closed for now.
Zoo guests are urged to take their temperatures and perform health checks on their entire party before coming to the Zoo. If a guest is exhibiting any flu or cold-like symptoms or a temperature of 100.4 or higher, we request them to remain at home. Zoo staff and volunteers will be monitored daily for temperature.
All guests and members are required to have a timed ticket for entry.